vocative addressed to us
and when you write to us, a person answers within two working days.
There is one address for everything, read by the people who do the work. No phone line, no chat window, and no form you must fill in just to ask a question.
place the registered office
Fitzrovia, London W1T,
VISTARA SOFTWARE LTDOffice 1880 60 Tottenham Court Road, Fitzrovia
LONDON, W1T 2EW
United Kingdom
This is the company’s registered office, in a serviced building, and letters sent to it reach us. There is no reception for callers: work is done remotely, and a meeting in person in London is arranged by email first, at a time and a place agreed then.
The picture is a London square at first light, not our building.
time when it is read
when we read it, and how fast you hear back:
Mail is read on working days. Every message gets a reply from a person, not an automatic one, within two working days, even when the full answer takes longer; then the reply says when the full answer will come.
- Working days
- Monday to Friday, except bank holidays in England and Wales
- Hours
- 9:00 to 17:30, UK time
- First reply
- within two working days
- A complaint
- acknowledged within two working days, answered within fifteen
- A security report
- acknowledged within two working days
One thing to know first. This site’s domain, vistarasoftware.site, is still being switched on, and mail to contact@vistarasoftware.site can only arrive once that is done. Until then, the brief form and the client room keep what you send, and we reply as soon as the address is live.
object what to put in it
what helps us answer the first time:
None of this is required, and a single sentence is a fine start. But the more of it a first message carries, the fewer questions come back before a useful answer.
- What has to happen out where the work is, in a sentence or two
- Who does the work and who checks it, roughly how many people
- Where it happens and how much signal there is
- What you use today paper, spreadsheets, message threads, an existing app
- A reference if you have one, such as VS-261113-ABCDE from a brief
- A subject line starting “Complaint”, “Your data” or “Security” when it is one of those
conjunction or, depending on what it is
or go straight to the right place:
- New workSend a brief: one sentence, who uses it, where it happens.
- Where a brief standsSign in to your client room to see its stage and leave a note.
- Your dataWhat we keep, why, and how to have it copied or deleted.
- Something went wrongHow a complaint is handled, and the times we hold ourselves to.
- A security problemHow to report a weakness, and testing in good faith.
- Hard to useThe accessibility statement, and other formats on request.